For a return request (RMA) to be accepted, it must meet all of thee following criteria:
A return request must be submitted within 7 days of receiving goods.
- The goods must be unopened and in the original packaging.
- We must receive the goods within 14days of the order date.
To submit a return request, please complete the form below or email firstname.lastname@example.org quoting the order number and words “RETURN REQUEST” in the subject line.
If accepted, we can offer a refund or exchange. Shipping costs to return the goods to us will not be refunded.
All refunds will be sent to the card/ paypal account used to purchase the goods.
We reserve the right to refuse an exchange or refund request if the goods are not suitably sealed or have been damaged.